Water Service Disconnections in California

When a household fails to pay their water bill in full for more than a given period of time – one or two months – their water service can be disconnected. In addition to the original utility bills, additional fees are accrued at each step, from the first late payment through restoration of service. Households that struggle to pay their water bills on time can face serious financial challenges to maintain or restore water service.

Lack of water in the home compromises the ability of people to wash their hands, clean their home, and safely prepare food. Water disconnections are associated with a higher rate of water-borne diseases in the community, and disconnected water renders housing legally uninhabitable and untenantable.1,2 As such, water disconnections are a serious concern for public health and housing security.